Reservations and Guest Services

Handle telephone, WhatsApp and email enquiries professionally and promptly.

Process reservations, quotations, invoices and guest payments accurately.

Welcome guests and assist with check-ins.

Provide information about the resort and surrounding attractions.

Assist with group bookings before and during their stay.

Manage late arrivals and guest requests when required.

Administration and Office Management

Perform general office administration, filing and recordkeeping.

Follow up on outstanding payments and deposits.

Assist with payroll administration, timesheets and staff wages.

Submit invoices and supporting documents to the company accountant.

Maintain accurate, up-to-date systems and an organised reception office.

Shop and Cash Handling

Operate the reception shop and point-of-sale system.

Complete cash-ups and reconcile balances accurately.

Monitor stock and order shop goods and cleaning supplies.

Handle cash, gratuities and key deposits responsibly.

Housekeeping and Operational Support

Issue housekeeping supplies and staff keys.

Assist with supervising housekeeping staff.

Help ensure accommodation units, tents and ablution facilities are guest-ready.

Support management with daily resort operations.

Assist with events, entertainment programmes and busy weekends when required.

Marketing and Business Support

Assist with marketing, advertising and guest communication.

Support initiatives to attract guests, schools and group bookings.

Assist with social media, promotions and guest engagement.